Privacy Policy

1.1 Personal Information

When you register, book a consultation, purchase a digital product, or contact us, we may collect:

• Full name
• Email address
• Mobile/telephone number
• Billing information
• Communication details
• Account/login information
• Consultation-related information provided voluntarily by you

1.2 Consultation Information

For Reiki Healing, Tarot Reading, Numerology, Text Consultation, or other services, you may voluntarily provide information necessary for the consultation. This may include:

• Questions submitted for Text Consultation
• Information provided during a consultation
• Birth date/time/place for Numerology or related consultation, where voluntarily provided
• Personal circumstances or other information voluntarily shared by you

Please do not provide sensitive information that is not necessary for your consultation.

1.3 Payment Information

Payments may be processed through third-party payment gateways such as:

• Razorpay
• Cashfree Payments
• Other payment providers that may be added in the future

We generally do not store your complete debit card, credit card, banking password, UPI PIN, or other sensitive payment credentials on our servers. Payment information is processed by the respective payment gateway according to its own privacy policy and terms.

1.4 Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address
• Browser type
• Device information
• Operating system
• Approximate location
• Website usage information
• Pages visited
• Date and time of access
• Cookies and similar technologies

We may use your information to:

• Process consultation bookings.
• Process Text Consultation purchases.
• Process e-book/digital product orders.
• Process payments.
• Confirm successful transactions.
• Schedule consultations.
• Create or manage Google Calendar/Google Meet appointments.
• Send consultation confirmations.
• Send booking reminders.
• Send payment notifications.
• Send e-book purchase and download information.
• Respond to your questions.
• Provide customer support.
• Manage additional consultation payments.
• Maintain booking and transaction records.
• Improve our website and services.
• Manage our blogs and content services.
• Prevent fraud, misuse, unauthorized access, or security incidents.
• Comply with applicable legal and regulatory requirements.

When you book a consultation, we may send communications relating to:

• Booking confirmation
• Consultation date and time
• Google Meet link
• Payment confirmation
• Consultation reminders
• Rescheduling/cancellation information
• Text Consultation question status
• Consultant responses
• Additional payment requests

These communications are considered necessary service communications.

If you purchase a Text Consultation, your submitted questions and the consultant's responses may be stored within your account or our systems for the purpose of providing and maintaining the service. You are responsible for ensuring that the information you submit is appropriate and that you have the right to provide any personal information relating to another individual.

Payments on the website may be processed through third-party payment gateways including Razorpay and Cashfree Payments. We may share necessary transaction information with the relevant payment provider to facilitate:

• Payment processing
• Payment verification
• Refunds, where applicable
• Transaction reconciliation
• Fraud prevention
• Payment-related customer support

We do not request or intentionally store your UPI PIN, ATM PIN, internet banking password, or complete card security credentials. Payment gateways may independently collect and process information according to their own terms and privacy policies.

For live consultations, we may use Google Calendar and Google Meet or similar third-party services. Depending on the integration, information such as:

• Client name
• Email address
• Consultation date
• Consultation time
• Meeting information

may be shared with or processed through these services for scheduling and conducting the consultation. Your use of Google services may also be subject to Google's applicable terms and privacy policies.

When you purchase an e-book, Spell PDF, or another digital product:

• Your order information may be stored.
• Payment status may be recorded.
• Download access may be linked to your account/order.
• We may use secure storage and download mechanisms to protect digital files.

Digital products are intended for personal use unless otherwise stated. We may use technical measures to prevent unauthorized access or distribution of purchased digital files.

We may use cookies and similar technologies to:

• Keep users logged in.
• Remember preferences.
• Maintain shopping/booking sessions.
• Improve website functionality.
• Analyze website traffic.
• Improve user experience.
• Support security and fraud prevention.

You may disable cookies through your browser settings; however, some website functionality may not work correctly.

We may share necessary information with trusted third-party service providers for purposes including:

• Payment processing
• Email delivery
• Google Calendar/Meet integration
• Cloud hosting
• File storage
• Website analytics
• Security
• Customer support

We do not sell your personal information to third parties for their independent marketing purposes. We may disclose information where required by law, court order, government authority, or to protect our legal rights, users, or the security of our platform.

We take reasonable technical and organizational measures to protect personal information against:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no online system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.

We may retain personal, booking, consultation, and transaction information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Process refunds
• Meet accounting requirements
• Comply with applicable laws
• Prevent fraud and misuse

When information is no longer required, we may delete or anonymize it subject to applicable legal requirements.

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your account information.
• Request deletion of certain personal information.
• Withdraw certain permissions or consent.
• Request information about how your personal data is processed.

Some information may need to be retained where required by law or for legitimate business purposes. To submit a privacy-related request, contact: orshiva9@gmail.com

Our website and services are not intentionally designed to collect personal information from children without appropriate authorization. If you believe a child has provided personal information without appropriate consent, please contact us so that we can review and take appropriate action.

Our website may contain links to third-party websites, payment gateways, social media platforms, Google services, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated "Last Updated" date. Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy, to the extent permitted by applicable law.